What we collect, what we do not collect, and why

What we collect

What we do not collect

Search and analytics

If you use search on the site, that search may be processed so relevant results can be shown. We may also measure search usage at a general level so we can improve the experience over time.

For parent accounts, analytics may record broad events such as sign-in method, whether a saved-school action succeeded, saved-school counts, the school slug involved, and coarse dashboard setup choices. It should not include passwords, email addresses, raw postcodes, or town text.

Online mock exams

Mock exams use the child profile selected by the parent. We store the paper version, selected answers, flags, section start and finish times, saved-answer timestamps, marks and the parent’s purchase record to run the sitting and provide its report. A child’s answers and results are visible to their parent. The learner view explains this before a sitting.

The parent signs out on the current device before handing over the timed view. A limited, expiring token permits access to that sitting; it does not grant access to the parent’s billing or other children. The browser temporarily keeps this token and unsent answers in its tab storage to recover from a lost connection. Closing that tab can remove the temporary recovery data; answers already acknowledged by the server remain saved.

Mock answers are marked against a fixed answer key on our server. We do not send a child’s mock answers to an AI provider for marking. We disable the Hub’s third-party analytics on mock exam dashboard and sitting pages, and do not publish leaderboards or compare children by name.

You can export or delete mock history from the parent library. Deleting history removes attempts and answers and revokes learner sessions; it does not restore consumed paid sittings or remove the child’s Hub profile. Payment and support records are kept separately where needed for accounting, refunds and disputes. For account-wide removal or a question about retention, contact support@grammarschoolhub.co.uk.

Vocabulary and writing practice

Vocabulary uses the child profile selected by the parent. We store the words studied, answers, recorded help, review dates and saved writing so practice can continue across visits. The parent can see this information. Children do not need a separate email address or public profile.

Vocabulary and Writing Coach pages do not load our external analytics or send learning events to it. Vocabulary answers and saved sentences stay in the account’s learning records. Pronunciation is optional and plays saved recordings of words and example sentences. No child names, answers or writing are sent to generate these recordings.

Vocabulary writing highlights selected words found in the text and offers an optional self-check and prepared example. Choosing “Check my writing” sends that saved response, the activity prompt and the selected word meanings to our existing AI provider for short feedback. It does not send the child’s profile or learning history. Feedback is saved with the response; vocabulary writing is not copied into our AI interaction logs. A word appearing in the text, a self-check or AI feedback does not certify mastery.

Saving a response does not request AI feedback. Writing checks have daily usage limits, while sending work to Writing Coach for a fuller review remains a separate choice using the account’s writing-review allowance. Revisions are saved as new responses, preserving the original.

You can delete individual saved responses and their feedback, or all Vocabulary history from its Parent progress page. Deleting Vocabulary history removes its practice records, saved words, responses and feedback, and restarts the learning journey. It keeps the child’s Hub profile, saved schools and any writing separately submitted to Writing Coach. Those submissions remain available in Writing Coach. Limited usage counters help enforce daily writing-check limits.

Vocabulary history is kept to provide the saved learning journey until you delete it or request account-data removal. For a removal request covering the account or separate Writing Coach submissions, contact support@grammarschoolhub.co.uk.

Changes and questions